Shipping, Delivery & Refund Policy
Comprehensive information about shipping, delivery, cancellations, and refunds.
Last Updated: October 10, 2025
Table of Contents
Part 1: Shipping & Delivery Policy
1Shipping Overview
AK PRINTS is committed to delivering orders to customers in a timely and efficient manner. This policy outlines our shipping methods, delivery timelines, and responsibilities regarding order fulfillment.
2International Shipping
For international buyers, orders are shipped and delivered through the following methods:
- Registered International Courier Companies - Premium courier services with tracking capabilities
- International Speed Post - Postal service with international delivery options
3Domestic Shipping (India)
For domestic buyers within India, orders are shipped through:
- Registered Domestic Courier Companies - Reliable national courier services
- Speed Post - India Post's express mail service
4Shipping Timeline
Processing & Dispatch
Orders are shipped within 0-7 days from the date of order confirmation and payment, or as per the delivery date agreed at the time of order confirmation.
The actual delivery time depends on the courier company or postal service norms and may vary based on the destination location.
5Shipping Liability
Important Notice:
AK PRINTS is not liable for any delay in delivery by the courier company or postal authorities. We only guarantee to hand over the consignment to the courier company or postal authorities within 0-7 days from the date of order and payment.
6Delivery Address
Delivery of all orders will be made to the address provided by the buyer at the time of placing the order.
Please ensure that the delivery address provided is accurate and complete. We are not responsible for non-delivery or delays caused by incorrect address information.
7Service Delivery Confirmation
Delivery of our services (such as digital consultations or online services) will be confirmed via email to the mail ID specified during registration.
Please check your email inbox and spam folder for service delivery confirmations and related communications.
Part 2: Refund & Cancellation Policy
8Our Commitment
AK PRINTS believes in helping its customers as far as possible, and has therefore adopted a liberal cancellation and refund policy. This policy is designed to ensure customer satisfaction while maintaining fair business practices.
9Cancellation Timeline
7-Day Cancellation Window
Cancellations will be considered only if the request is made within 7 days of placing the order.
Important Limitation:
The cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
10Non-Cancellable Items
Cancellation Not Accepted For:
Exception: Refund or replacement can be made if the customer establishes that the quality of the product delivered is not good.
11Damaged or Defective Items
In case of receipt of damaged or defective items, please report the same to our Customer Service team immediately.
Reporting Timeline
Damaged or defective items must be reported within 7 days of receipt of the products.
Verification Process: The request will be entertained once the merchant has checked and determined the issue at their own end.
12Product Not As Expected
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service.
Timeline
Report within 7 days of receiving the product
Resolution
Customer Service Team will review and take appropriate decision
13Manufacturer Warranty Items
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue directly to them through their warranty service channels.
14Refund Processing Timeline
Approved Refunds
In case of any refunds approved by AK PRINTS, it will take 7 days for the refund to be processed to the end customer.
The refund will be credited to the original payment method used during purchase.
Policy Summary
Shipping
- •0-7 days processing time
- •International & domestic options
- •Tracking available
Cancellation
- •7-day cancellation window
- •Before shipping initiation
- •Not valid for perishables
Refunds
- •Report issues within 7 days
- •Merchant verification required
- •7-day processing time
Need Help?
For any issues in utilizing our services, questions about delivery, or refund inquiries, please contact our helpdesk:
Email Support
vastumentor@vastumentor.comOur support team is available to assist with tracking information, delivery updates, refund status, and any service-related queries.
Secure Payment Processing
Payment processing partner
Card, Wallets, UPI & Netbanking
EXPRESS
All transactions are secured with industry-standard encryption and security protocols.
This Shipping, Delivery, Refund & Cancellation Policy is an integral part of our Terms of Service. By placing an order with Vastu Mentor, you acknowledge and agree to these terms and conditions. We reserve the right to modify this policy at any time.